Continuum Home Health LLC (“Continuum,” “we,” “our,” or “us“) is committed to protecting the privacy, confidentiality, and security of the personal and health information entrusted to us. As a licensed Texas home health agency, we handle information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the HIPAA Privacy Rule, the HIPAA Security Rule, the HIPAA Breach Notification Rule, the Texas Medical Records Privacy Act (Texas Health & Safety Code Chapter 181), and other applicable healthcare privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact our office, submit an inquiry, request services, apply for employment, or otherwise interact with Continuum Home Health LLC.

What Information Do We Collect?

Depending on how you interact with us, we may collect the following information.

Personal Information

• Name
• Mailing address
• Email address
• Telephone number
• Date of birth (when applicable)
• Emergency contact information

Health Information

When necessary to provide or coordinate home health care, we may receive or collect protected health information (PHI), including information provided by physicians, hospitals, insurance providers, referral partners, patients, or authorized representatives.

Examples may include:

• Medical history
• Physician referrals
• Diagnoses
• Treatment information
• Medication information
• Insurance details

Protected Health Information is handled in accordance with HIPAA and applicable Texas law.

Employment Information

Individuals applying for employment may voluntarily submit:

• Resume
• Professional licenses
• Certifications
• Employment history
• Other application materials

How Do We Use Your Information?

We use information only for legitimate healthcare and business purposes, including:

• Responding to inquiries
• Coordinating patient referrals
• Verifying insurance participation
• Communicating with patients and authorized representatives
• Supporting continuity of care
• Processing employment applications
• Improving our website and services
• Complying with legal and regulatory obligations

We do not sell personal information.

When May We Share Your Information?

Information may be disclosed only when permitted or required by law.

Examples include:

Healthcare Operations

To physicians, hospitals, pharmacies, laboratories, healthcare providers, or other professionals involved in your care.

Payment Activities

To insurance companies, Medicare, Medicaid, ChampVA, TriWest VA Community Care Network (VACCN), TRICARE, or other payers for eligibility verification, claims processing, or payment purposes.

Legal Requirements

When disclosure is required by federal law, Texas law, court order, subpoena, public health reporting, or other lawful governmental requests.

Authorized Representatives

To individuals authorized by the patient or legally permitted to receive information.

How Is Your Protected Health Information (PHI) Protected?

Continuum Home Health LLC maintains administrative, physical, and technical safeguards designed to protect Protected Health Information from unauthorized access, disclosure, alteration, or destruction.

Examples include:

• Secure administrative procedures
• Workforce privacy training
• Access controls
• Password-protected systems
• Secure communication practices
• Physical safeguards for records
• HIPAA-compliant handling of patient information

Access to patient information is limited to individuals who require it to perform authorized job responsibilities.

What Rights Do Patients Have Under HIPAA?

Patients have important privacy rights under applicable law.

Subject to legal limitations, individuals may have the right to:

• Request access to their Protected Health Information
• Request corrections to certain health records
• Request restrictions on certain disclosures
• Request confidential communications
• Receive an accounting of certain disclosures
• Obtain a copy of the agency’s Notice of Privacy Practices
• File a privacy complaint without fear of retaliation

Requests involving medical records may require identity verification before processing.

How Do We Protect Information Submitted Through Our Website?

Our website may collect information voluntarily submitted through:

• Contact forms
• Insurance inquiry forms
• Referral forms
• Employment applications
• General communication forms

Please avoid submitting confidential medical information through general contact forms unless specifically requested. Clinical information should be shared only through approved communication channels or as instructed by our staff.

Although reasonable safeguards are implemented, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

Does Our Website Use Cookies?

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance the user experience.

Information collected may include:

• Browser type
• Device information
• Pages visited
• Date and time of visit
• Referring website
• IP address

This information is generally used for website administration and analytics and is not used to identify individual patients unless required for legitimate business purposes.

How Long Do We Keep Information?

Records are retained in accordance with applicable federal regulations, Texas law, Medicare requirements, licensing standards, and operational needs.

Retention periods vary depending on the type of record and applicable legal requirements.

How Can You Exercise Your Privacy Rights?

If you have questions regarding your personal information, Protected Health Information, or privacy rights, you may contact Continuum Home Health LLC using the information below.

Continuum Home Health LLC

11110 Bellaire Blvd., Suite 232

Houston, TX 77072

Phone

(713) 426-5688

Fax

(713) 426-5689

Email

[email protected]

Requests related to Protected Health Information may require written documentation and identity verification before records can be released or modified.

What Happens If This Privacy Policy Changes?

We may update this Privacy Policy periodically to reflect changes in applicable laws, regulations, technology, or business practices.

The revised version will be posted on this page with an updated Effective Date. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy to the extent permitted by law.

How Can You Contact Us About Privacy Questions?

If you have questions about this Privacy Policy, your privacy rights, or how Continuum Home Health LLC protects your information, please contact our office. We are committed to respecting patient confidentiality, maintaining ethical healthcare practices, and complying with applicable federal and Texas privacy laws.